Frequently Asked Questions
What time is check-in and check-out?
On the day of your arrival you can check-in from 3pm. If you arrive early we'll be happy to store your luggage for you while you enjoy lunch or use the leisure facilities. On the day of departure check-out is 11am.
Can we have a late check-out?
Late check-out is available on request and a surcharge is applicable.
I'm staying at the hotel. Can I use the Leisure Club?
Hotel residents can enjoy complimentary access to the Leisure Club throughout their stay. The Leisure Club is open Monday - Friday from 6.30 am - 10pm and Sunday from 7am - 10pm.
I'm staying at the hotel. Can I use the Spa?
Rates do not include access to the Spa, however residents can choose to add a Spa thermal experience and treatments onto their stay. A two-hour thermal experience is £39 per person for hotel residents and £49 per person for non-residents.
Where is the roof-top infinity pool located?
The roof-top infinity pool is located at The Spa at Cameron House, 2 miles north of the main hotel. A concierge shuttle service is available throughout the day. Please contact reception or concierge to book the shuttle service. A two hour thermal experience at the Spa includes access to the roof-top infinity pool and is priced at £39 per person for hotel residents and £49 per person for non-residents.
Can I use my dinner allowance in Martin Wisharts?
Your dinner allocation does not include Martin Wishart, however you can choose to dine at either The Cameron Grill, The Boat House and The Claret Jug. To find out more about dining at Cameron House click here.
If you wish to dine at Martin Wishart, Dinner Bed and Breakfast packages are available. To find out more please click here. or contact the reservations team.
Are dogs allowed in the bar?
Dogs are only permitted in our dog friendly bedrooms and reception area.
Does the resort have wheelchair access?
Yes there are wheelchair accessible entrances and lifts throughout the resort.
What are the maximum capacities of the bedrooms?
All our bedrooms have a maximum capacity of 2 adults per room and in addition can accommodate 1 child in either a travel cot or fold-down bed. Family rooms can accommodate 2 adults and 2 children aged 4-14 years in bunk beds plus one travel cot. Please contact reservations who will be happy to discuss the different options available and the suitability for your family or group.
Do you allow 3 adults in one room?
The maximum capacity is 2 adults per room.
Do you offer car parking and is it free?
Yes free on-site car parking is available for guests. Our concierge will also be happy to park your car for you.
Are children allowed in the restaurants?
Children are welcome to dine in all the restaurants Cameron House with an accompanying adult.
Is there an age limit on resort activities?
Children are welcome to partake in all resort activities although The Spa at Cameron House is for over 18's only. Certain activities have an age limit so please contact reservations who will be happy to discuss the different activites options available and the suitability for your family or group. For further information on our activities please view here.
Should you have further questions prior to your stay please contact our reservations team on 01389 310 777 or email firstname.lastname@example.org