Terms and Conditions
General Booking Terms and Conditions
We reserve the right to pair golfers in order to maximise use of the golf course to enhance the golfing experience. Full payment is required at the time of booking and is non-transferable or refundable in the event of cancellation.
The Cameron Spa: Please arrive at least 30 minutes prior to your appointment to allow time for the consultation process. Late arrival will result in loss of treatment time. Robes, slippers and towels will be provided. If you wish to change or cancel your appointment, we request 24 hours’ notice or a full charge will be made. Please inform us of any allergies, injuries, or any medical concerns that the spa should be aware prior to your arrival. Please note that the location of the Cameron Spa is 2.5 miles north of Cameron House Hotel, Cameron Club Golf and Spa Resort, Loch Lomond, G83 8RE.
Spa & Leisure: Please note that restrictions may apply in relation to alcohol consumption.
Leisure, Golf and Celebration Groups
Our contract and agreement with you. This information is provided so that you have an accurate idea of the services that we offer and the terms under which we operate. Please feel free to contact the Duty Manager if you require further information or clarification.
The person named in all correspondence will become known as "The Group Leader". He/she will remain as group leader until the stay is completed. The group leader will be our point of contact at all times and will be granted authority to deal with us on behalf of every member of the relevant group. The group leader accepts full responsibility for his/her group, and he/she should ensure all members of his/her party adhere to the terms and conditions at all times.
Cameron House will not permit any forms of entertainment that have not been pre approved. The hotel will also not permit the group to bring, wear or use props, inflatable items, printed t-shirts, fancy dress, etc. Dining tables etc. will not be permitted to be dressed with any items such as balloons, table decorations or anything that will cause offence to other diners. We reserve the right to remove such items and will return them on departure.
Cameron House places great emphasis on providing a pleasant and safe environment for its guests and staff. As such, we reserve the right to ask any guest who is abusive, threatening or offensive to our guests or staff to leave the hotel immediately and will incur any relevant early departure charges. Reasons for summary eviction include drunken behaviour, unreasonable demands, foul language, racist comments, suspected theft from the company or other guests, trespass in staff only areas, wilful avoidance of agreed charges, and suspected use of illegal substances - although this list is not exhaustive. All of our public areas are covered by CCTV and a 24-hour Security/Night Management Team.
We reserve the right to invoice our guests for damage or negligent soiling caused to any parts of our premises; accidental or otherwise. Failing to tell us about damage to our property may result in higher-than-expected maintenance or cleaning charges due to delayed intervention.
All areas of the hotel are strictly non-smoking. Outside areas are provided for your comfort. Please do not smoke in the hotel or your bedroom. It is usual for us to charge guests an extra night’s accommodation if we feel we cannot re-let a room which smells of smoke after their departure. Please note that we do not allow electronic cigarettes to be used inside or on the property, including bedrooms.
Cameron House may provide a separate private dining area for groups. This will be confirmed to the Group Leader. Please refer to code of conduct and dress code in relation to your dining experience. We ask that noise in the restaurants be kept to a minimum for the comfort of all our guests. Leisure or golf packages that include dinner may be subject to change dependent on availability, should this be the case an alternative will be offered on arrival.
WiFi is available throughout the resort on a complimentary basis.