Fire Statement - Cameron House Hotel

19th December 2017

Andy Roger, resort director for Cameron House Hotel, has paid fulsome tribute to the emergency services for their response to yesterday’s fire.

''The very swift actions of the emergency services yesterday undoubtedly prevented further tragedy and I cannot begin to thank them for their bravery, compassion and professionalism.

Everyone associated with Cameron House Hotel is still coming to terms with the events of yesterday and we are all hugely conscious that two people tragically lost their lives in the fire. Their families and friends are foremost in our thoughts as we co-operate fully with the investigation teams to try to establish the circumstances surrounding this terrible incident.

The emergency services were on the scene long into the night and I cannot praise their efforts highly enough. They are true heroes. The firemen bringing out a couple and their young child by ladder from a second-floor room was a heart-stopping moment for all those who witnessed it.

“We’re also enormously grateful for the many, many offers of practical support and good wishes from the UK hospitality industry and also from the local community, which has rallied around to help. It’s been a humbling experience, but we are a small, tight-knit community on Loch Lomond and a response like that is typical of our many friends and neighbours.

We’ve made arrangements for the vast majority of our guests to travel home or to continue with their breaks and we also thank them for their enormous patience and enduring good spirits at what was a very upsetting time.  

Lastly, I’d like to pay special tribute to all the Cameron House staff who have shown an enormous degree of care and teamwork throughout the last two days. Nothing has been too much trouble for them and, at all times, they have had the best interests of our guests and the many members of the emergency services at heart. I’m extremely proud of them''