Frequently Asked Questions
Learn More About Our Resort
Get All the Answers and Information You Need Before You Visit Us
From booking to check out and everything in between, we’ve collected our most commonly asked guest questions to help plan your getaway to our storied resort on the shores of Loch Lomond. Learn more about our hotel policies, spa and golf experiences, social and corporate events, and much more.
Golf & Leisure
There are a number of different golf green fees at the Carrick, depending on the season and whether you’re a private member of our Loch Lomond golf course. For information on our golf club green fees here.
Yes, we offer memberships for both the Carrick and Wee Demon golf courses. Our packages offer members various exclusive discounts at our 5 star Loch Lomond hotel. View our golf memberships here.
Yes, we offer tuition to men, women and children with our PGA professionals. Practise your swing, putt and drive with our chipping and putting area and our trackman technology. Learn more about classes and tuition here.
No, you do not need to be a private member of our Loch Lomond golf club.
The rooftop infinity pool is located at the Cameron Spa, 2 miles north of Cameron House Hotel. A concierge shuttle service is available throughout the day. Please contact reception or concierge to book the shuttle service. A two hour thermal experience at the Spa includes access to the rooftop infinity pool and is priced at £39 per person for hotel residents and £55 per person for non-residents.
The 18-metre pool, family splash zone, and bubble pool are located within The Leisure Club. Cameron Spa also has an indoor pool and infinity pool.
Cameron Spa access is available for an additional cost, is located three miles from the main hotel building, and offers a complimentary shuttle service. Guests have the option to add on spa treatments and the thermal and hydro experience for an extra £39 per person which includes the rooftop infinity pool.
Yes, guests have complimentary access to The Leisure Club and swimming pools throughout their stay. Leisure Club members also have access to the fitness and wellness facilities. All under 16’s must be accompanied by an adult when using the swimming pools.
Yes, children are welcome to play in the swimming pool and enjoy our indoor water slide. Children can access the swimming pool alongside an adult, with unrestricted swim times.
Yes, our hotel guests have complimentary access to the Leisure Club gym and swimming pool throughout their stay. Leisure members also have access to the gym and swimming pool. Under 16’s are not permitted to use the gym facilities.
The Leisure Club and facilities are open from 6.30am – 10pm, seven days a week.
Hotel
On the day of your arrival you can check in from 3pm. If you arrive early we’ll be happy to store your luggage for you while you enjoy lunch or use the leisure facilities. On the day of departure check out is 11am.
Yes, Cameron House Hotel is dog friendly. You can bring a maximum of two dogs to stay, for an additional charge.
Gift vouchers can be purchased online here. E-vouchers can be emailed to the recipient. A special gift box or wallets can be posted at a surcharge.
At Cameron House, we have several dining options available onsite. Choose from informal dining to fine dining. Explore our restaurants and bars here.
Within the hotel our luxury family suites sleep 2 adults and up to 3 children. For Cameron Lodges, our self-catering lodges can sleep up to 8 guests.
Our family hotel in Loch Lomond has several restaurants including the Cameron Grill, the Tavern and The Clubhouse.
We offer a range of activities to keep your little ones occupied including bike hire, paddle boarding, horse riding, a swimming pool, a cinema and so much more. We also host a variety of family and children’s activities during school holidays. Keep an eye out for our itineraries curated by our activities team.
Breakfast is served from 7am – 10.30am, Monday till Friday and 7am – 11am Saturday and Sunday. Room service can be arranged from 6am – 11am. A surcharge applies.
We are happy to accept Visa, MasterCard, and American Express.
Yes, we do have designated smoking areas across the Resort.
Cameron House’s luxury motor cruiser Celtic Warrior is available for loch cruises. Bookings can be made online or you can contact our Resort Reservations team who will be delighted to make a booking for you. Please email [email protected]
Balloch train station is 1.8 miles from the hotel.
“Glasgow Airport is only 17 miles from Cameron House. Edinburgh Airport is 64 miles from Cameron House.”
Edinburgh is 71 miles and Glasgow is 25 miles from Cameron House Hotel.
Glengoyne Distillery is 14.5 miles from Cameron House.
To book 10 or more rooms, please contact our Events team at [email protected] to learn more about the best group rates.
Dress code is smart casual in the hotel restaurants.
Children are welcome to dine in all the restaurants onsite, with an accompanying adult.
Free on-site car parking is available for guests. Our concierge will also be happy to park your car for you.
The maximum capacity is two adults per room.
“Yes we love to welcome families at Cameron House Hotel and The Leisure Club, our teams love creating wonderful experiences for everyone from fun family activities, children’s menus across our restaurants, activity packs, and ensuring that all the little ones feel just as special during their time with us. Please read our family policy below;
- Children must be accompanied by an adult.
- The Cameron Spa is for over 18 years only.
- Children from 0-14 are welcome to share a family room with an adult.”
Our suites offer a range of luxury amenities including complimentary WiFi and bar, bespoke toiletries and bathrobes, a Nespresso coffee machine, full Sky television package, nightly turndown, and much more.
All suites and bedrooms within Cameron House are beautiful, serene and luxurious, offering guests a peaceful night’s rest. The main difference between Auld House suites and the others is their increased space, size and additional amenities like terraces or balconies.
All suites, double rooms and family rooms have king size beds.
Cameron House offers 208 bedrooms in various categories, ranging from suites, family rooms, loch view, and garden terrace bedrooms.
We offer a full Sky package in all accommodations.
Hair dryers are available in every room for use during your stay.
An Iron and ironing boards are available in every room.
All children can be accommodated in our spacious family rooms on bunk beds.
Yes, cots are available on request.
All our bedrooms have a maximum capacity of two adults or one adult and one child per room. Family rooms can accommodate two adults and two children aged 4-14 years in bunk beds plus one cot. Please contact Resort Reservations Team on [email protected] who will be happy to discuss the different options available and the suitability for your family or group.
There are wheelchair accessible entrances and lifts throughout the resort. Cameron House also has a range of accessible rooms on ground and first floor.
For consideration to our staff, guests and other pets, pets must be on a leash at all times when not in your guest room, regardless of the perceived temperament of the pet.
A shuttle runs daily from 09:45am-6:15pm from Cameron House hotel to the Cameron Club. It leaves from the front door of the hotel quarter to the hour (xx:45). It departs from the Clubhouse on the quarter past the hour (xx:15). For more information, please contact reception or concierge desk.
The rooftop infinity pool is located at the Cameron Spa, 2 miles north of Cameron House Hotel. A concierge shuttle service is available throughout the day. Please contact reception or concierge to book the shuttle service. A two hour thermal experience at the Spa includes access to the rooftop infinity pool and is priced at £39 per person for hotel residents and £55 per person for non-residents.
Rates do not include access to the Cameron Spa, however residents can choose to add a thermal experience and treatments onto their stay. A two-hour thermal experience is £39 per person for hotel residents and £55 per person for non-residents.
Hotel residents can enjoy complimentary access to the Leisure Club throughout their stay. The Leisure Club is open daily from 6:30 am – 10pm.
Reservations can be amended online. Alternatively, you can contact our dedicated Resort Reservations team to amend your booking.
To enhance your experience at the Resort, we offer various cancellation policies. For details regarding our cancellation policy, prior to booking, please check online. If you already have a booking with us, please do check your confirmation for cancellation policy.
Late check out is available on request. A surcharge of £30 per hour is applicable.
Yes, our Concierge team can store your luggage for you.
Our resort reservations team are available 7 days a week, Monday – Friday from 8am-8pm, and Saturday & Sunday from 9am-5:30pm. You may also book online at any time.
Dogs are allowed to be with owners outside on the grounds of the resort. Inside, dogs are welcome within The Lobby Bar, The Tavern (outside, lower ground section of the bar area), La Vista (bar area), Cameron Club (Lounge area) and in The Wee Shop.
Please note that dogs are not permitted in The Cameron Grill, The Great Scots’ Bar, within Cameron Leisure Club or Cameron Spa.
The cost is £50 per day, per dog. Please note, a maximum of 2 dogs per room are allowed regardless of size.
Lodges
Our 5 star lodges, holiday homes and luxury suites are all based in Loch Lomond & The Trossachs National Park, in West Dunbartonshire, just North of Balloch and Alexandria on the A82 on the west shore of Loch Lomond. Cameron House Lodges are located next to Cameron House Hotel, and Cameron Club Lodges are located two miles further along the A82, at The Carrick Golf Course.
On the day of your arrival you can check in from 4pm. On the day of departure check out is 10am.
Our lodges do not have hot tubs.
The lodges are rented out on a self-catering basis. However, from time to time we may offer a promotion whereby some meals may be included or a discounted rate may apply to food & drinks purchased on the resort as well as golf or spa treatments. Use of The Leisure Club is always included.
Use of the Cameron Club leisure facilities at Cameron House is included. A charge will be incurred for use of the Cameron Spa Thermal Experience or for any treatments. Guests staying at Cameron Club Lodges have access to Cameron Spa facilities and use of the Thermal Experience within the Cameron Spa as well as use of the Cameron House leisure facilities. If you would like to visit the Cameron Spa, we would recommend you book in advance.
We do not include a mid-stay clean but this is available on request and for an additional charge.
Unfortunately, no pets are permitted in any of the lodges. However, pets are permitted at Cameron House Hotel.
The Cameron House Lodges have one, two, three and four bedroom lodges. The one, two and three bedroom lodges have either a sofa bed or pull down bed in the lounge, which means that one bedroom lodges can sleep up to four guests, two bedroom lodges can sleep up to six guests and three bedroom lodges sleep up to eight guests. The four bedroom lodges also sleep up to eight guests.
All linen and towels are provided with the exception of cot linen. We also provide washing up liquid, dishwasher tablets and laundry detergent. A starter pack of tea, coffee, and Tassimo coffee pods is also provided.
Lodges check in is from 4pm and check out is at 10am.
If you have booked after the 8th of January 2023, electricity is included in your rate. Phone calls to UK numbers and UK mobile numbers are included but a fair usage policy applies.
Arrivals are property-dependent and as follows:
Two night stays
Mansion House: Friday, Saturday, Monday, Tuesday and Wednesday
Three night stays
- Mansion House: Friday, Saturday, Monday and Tuesday
- Auchentullich Cottages: Saturday and Wednesday
- Coach Houses: Sunday and Thursday
- Lodges: Saturday, Sunday, Wednesday and Thursday
Four night stays
- Mansion House: Friday and Monday
- Auchentullich Cottages: Saturday and Tuesday
- Coach Houses: Sunday and Wednesday
- Lodges: Saturday, Sunday, Tuesday and Wednesday
Seven night stays
- Mansion House: Friday
- Auchentullich Cottages: Saturday
- Coach Houses: Sunday
- Lodges: Saturday and Sunday
Minimum stay for lodges and cottages is for three nights, and Mansion House minimum stay is two nights. During the Christmas and New Year period and some school holidays, there may be some restrictions where the minimum stay is four nights.
Meetings
Yes. This is something you should discuss with our experienced and attentive staff who’ll be happy to discuss accommodation options for your conference attendees. Contact our team here.
Yes. Our spaces are large enough to host a number of corporate or business events, including award ceremony venue bookings. View our function rooms here.
Yes. We have a wide range of configurations across the suites and meeting rooms we have at the Cameron House Hotel. View our function rooms here.
Our maximum capacity is our Loch Lomond Suite, which can host a maximum of 515 guests for a drinks reception. We can also host parties as small as 20 in our Morning Room.
While we are situated in one of the most beautiful landscapes in Scotland, we’re only 30 minutes away from the city centre of Glasgow—ideal for trains or transport links.
We are situated very close to Glasgow International Airport which is only 25 minutes away via car.
Spa
All reservations incur a deposit of 50% of your total stay amount paid at the time of booking. The minimum cancellation period is 7 days prior to arrival, if you cancel before this timeframe your deposit will be refunded. The 50% deposit will not be refunded for any cancellations within 7 days prior to arrival.
Yes, you have access to The Leisure Club located in the hotel, with a gym, sauna, steam room, swimming pool and bubble pool.
To book a spa break, call 01389 312 210 or email [email protected]
The Cameron Spa is open from 7am – 9pm, 7 days a week.
Please note that due to health and safety reasons the minimum age for treatments and use of our hydro spa experience is 18 years. Some of our treatments are not suitable for guests with certain medical ailments or conditions, including pregnancy. We request that you highlight any medical conditions or ailments to us in advance to avoid any disappointment on arrival to the spa.
Swimwear is obligatory within the hydro spa experience. Upon arrival, we will provide you with a robe, towel and disposable flip flops for use throughout your visit. We advise that you bring your own hairdryer or straighteners, as we will not be providing these amenities for the time being.
The spa is located at the Cameron Club, approximately 2.5 miles north of the entrance to the Cameron House Hotel. Complimentary parking is available.
Upon arrival, please check in at the ground floor spa reception where your Cameron Spa experience will commence. Please arrive at the Spa no earlier than 30 minutes prior to your treatment time, if booked for a Hydro experience we would ask that you arrive no earlier than 15 minutes prior to your allocated time slot. This allows you to change into your robe and slippers before your treatment commences. Please note that late arrival to the spa will mean your treatment time is reduced.
Cancellations are free up until 24 hours prior to your treatment time. For cancellations within the 24 hour period, you will be charged 100% of the treatment cost.
Some of our spa day packages include two hours complimentary use of our thermal experiences including our iconic rooftop infinity pool with breathtaking views across Loch Lomond. You also have the option to book a two-hour slot alongside your spa treatment, at an additional cost.
Yes, our day packages and overnight spa breaks make for incredible experiences. For more information about our spa offers click here.
From deep muscle massage, body wraps and couples massages, to facials and manicures and pedicures, our list of spa treatments revive, restore, and re-nourish your mind, body and soul.